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The most common questions about our tours, payment and cancellation terms.
Our daily tours start with pick-up from your hotel by our tour vehicle in the morning. For ATV tours, the transfer from your hotel to the starting point is charged separately; transfers from Göreme, Uçhisar, Avanos and Çavuşin are free of charge.
Our daily group tours are guided in Turkish and English. The Cappadocia Red Tour also has a Spanish-guided group option. On private tours the guiding language is arranged according to your preference when available.
You can pay online by credit/debit card or by bank transfer. Card payments are processed securely with 3D Secure verification.
Yes. Cancellation terms depend on how far in advance you cancel. See our Cancellation and Refund Policy page for details.
We recommend at least two nights, so you have a second chance if the balloon flight is cancelled. Three nights allows a more relaxed pace.
On our daily group tours children aged 0-3 join free of charge and children aged 4-6 receive a 50% discount. On our private tours and packages children aged 0-4 are free.